Warranty

Warranty

The warranty period begins when the customer has received the product.

Consumable Warranty / D.O.A (Dead on Arrival) Warranty

This includes products that are designed to diminish over time and are not repairable. The products below are not covered for warranty unless it is D.O.A

This warranty is valid for 2 days from the date you have purchased your product. This Warranty covers items on first use only, these items include:
-    Batteries
-    Coils/Atomizers
-    Tanks & Glass
-    Liquid

Express Warranty

This term is referred to as Manufacturing Warranty or Warranties Against Defects. Warranty periods are different for each individual product or may not have “Manufacturing Warranty”. Vape Industries will provide you with a Ninety (90) day warranty period, if you have any queries regarding manufactures warranty please contact us at hello@vapeindustries.com.au.

The types of products covered under the Manufacturing Warranty, Warranties Against Defects & Vape Industries Ninety (90) day warranty include:  

  • Mods (Removable & Built-in Battery)
  • Starter Kits
  • Battery Chargers
  • Rebuildable atomisers

Warranty does not cover:

-    Deliberate or Accidental Abuse or Misuse Damage
-    General Wear and Tear

-    Water, Liquid or E-Liquid Damage
-    Unauthorised Repairs
-    Excessive force or improper use
-    Cosmetic Damage (e.g. scratches, dents)
-    Third Party Programs or Accessories/Unsupported Chargers

Your original warranty period is not renewed or extended as a result of a warranty repair or replacement.

If you would like your product to be assessed for warranty please visit our "Returns" info page here https://www.vapeindustries.com.au/pages/vape-industries-returns-warranty-policy